Refund & Cancellation Policy
Last updated: September 25, 2026
This Policy governs refunds and cancellations for purchases on Stackly at https://stackly.tech, operated by NEXORITA UAB. It is part of the Terms & Conditions.
1. What you are buying
Access to Stackly is metered in tokens, bought as one-off packs from the Pricing page. There are no subscriptions, no renewals and no recurring charges — you top up when you need to. Tokens are digital content, delivered as soon as your balance is credited.
2. Right of withdrawal (EU consumers)
EU consumer law normally gives you fourteen days to withdraw from an online purchase without giving a reason. For digital content, that right ends as soon as supply begins, provided that at checkout you (a) expressly consent to immediate delivery and (b) acknowledge that doing so ends the right of withdrawal. In practice: once tokens are on your balance and you start spending them, the fourteen days no longer apply. Topped up but not yet spent any of the new tokens, and still inside fourteen days? Email [email protected] and we refund the top-up in full.
3. Tokens once purchased
One-off top-ups have nothing to cancel in the subscription sense. Once bought, tokens are non-refundable except under Section 2 above or Section 4 below, and tokens already spent are not refundable. Any expiry period attached to a specific pack is disclosed on the Pricing page before you buy.
4. When we refund or credit back
Beyond the withdrawal right, we refund or credit tokens back to your balance where: (i) a technical fault on our side consumed tokens or blocked you from using them; (ii) a charge is duplicated, wrongly calculated or otherwise clearly incorrect; (iii) you notify us of an accidental top-up before spending any of it. If what we supply is faulty or does not match its description, your statutory rights under EU and Lithuanian consumer law continue to apply on top of anything set out here.
5. How refunds are paid
Approved refunds go back to the original payment method, usually within fourteen days of approval — the exact timing depends on the payment provider and your card scheme. With your agreement we can credit the equivalent value to your token balance instead.
6. Enterprise agreements
If we have signed a separate Enterprise or custom commercial agreement, its refund terms take precedence over this Policy wherever the two differ.
7. Contact
Refund or withdrawal requests: [email protected]
NEXORITA UAB
· Company code 308061951
· V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania
· +370 666 53695
Consumers may also refer an unresolved dispute to Lithuania's State Consumer Rights Protection Authority (VVTAT, https://vvtat.lt) or, from elsewhere in the EU, the European Consumer Centres Network (ECC-Net).